Langport Veterinary Centre Terms and Conditions of Trade

Thank you for entrusting the care of your pet to Langport Veterinary Centre.

Professional fees

Any fee is available on request and copies of our fee list are displayed in the Waiting Room. We will happily provide a written Estimate as to the probable costs of a course of treatment or surgery. Please bear in mind that any estimate can only be approximate, often a pet’s illness will not follow a predictable course. We will contact you if we believe the treatment costs are going to exceed the estimated costs.

Prescriptions

We can only supply medicines to animals that are under our care. Prescriptions are available from this practice. Prescription Only Medicines, category V (POM Vs) are available from ourselves OR a written prescription to obtain these medicines can be supplied to obtain these medicines from another veterinary surgeon or pharmacy. This may not be ideal if your animal is an inpatient or where emergency treatment is required.
The practice is happy to inform you of the prices of any medication.

Animals requiring repeat prescriptions are reassessed by the vet at least every six months to monitor their progress. The standard charge fro reexamination is that of a repeat consult fee.

Occasionally, due to the unavailability of the appropriate licensed drugs for pets, human medicines or alternative veterinary drugs may have to be used for the treatment of your pet(s). These drugs will only be used when deemed appropriate and necessary.

Fees

Our normal terms of business are for all payments to be made at the time of consultation or on collection of your pet after hospitalisation/ surgery.

Any outstanding fees will be referred to our debt collectors and will be subject to a surcharge of 15% plus VAT to cover the collection costs incurred.

We reserve the right to suspend our provision of services without notice if payment is not received by the required date.

Pet Health Insurance

Langport Veterinary Centre supports clients having their pets insured. Please be aware that it is your responsibility to settle your account and then reclaim fees from your Insurance Company. We process many insurance claims however additional reports and correspondence with insurance companies will be chargeable.